Player Privacy Policy
This Privacy Policy explains how Win Vegas Plus collects, uses, stores and protects the personal information you provide when using our online casino services in Canada. We take your privacy seriously and aim to be clear about what information we collect, why we collect it and the choices you have about your data.
Types of data we collect
We collect information that helps us provide and secure your account, process payments and improve the services you use. This includes three main categories: personal data, technical data and transactional data.
Personal data
Personal data covers information you give us directly when registering or contacting support. Typical items include your full name, date of birth, email address, phone number, billing and residential address, government ID where required for verification, and any communications you send to us.
Technical data
Technical data is collected automatically when you use our site. This can include IP address, device and browser details, operating system, language preference, session identifiers, log-in history and location information consistent with legal and security requirements.
Transactional data
Transactional data relates to your activity on the site. It includes deposits, withdrawals, bet and play history, bonus and loyalty activity, payment method details and records of disputes or chargebacks. We keep this data to manage accounts and meet regulatory and financial obligations.
How we use your information
We use your information to create and manage your account, verify identity, process payments, prevent fraud, comply with legal obligations, and provide customer support. We also use data to monitor play patterns for responsible gambling purposes and to maintain the security and integrity of our systems.
Data protection practices
We protect your information using a combination of administrative, technical and physical measures. Access to personal data is restricted to authorised staff and service providers who need the information to perform their duties. We use industry-standard encryption for account log-ins and transactions and maintain internal policies to limit access to sensitive data.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site performance and deliver basic site functionality. You can manage cookie settings through your browser; please note that disabling certain cookies may affect the performance of the site.
User rights
If you are a customer in Canada you have rights to access, correct or request deletion of your personal data, subject to our need to retain certain information for legal, tax and safety reasons. You may also object to or request restriction of certain processing activities. To exercise these rights please contact our privacy team.
Access, correction and deletion
To request access, correction or deletion of your information, contact [email protected]. We will respond to verifiable requests and explain any limits to deletion where retention is required by law or for legitimate business purposes.
Information sharing and third parties
We may share your information with payment processors, identity verification services, fraud prevention partners, regulatory authorities and other service providers who assist in delivering our services. All third parties are required to protect your data and use it only for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will notify you by email or by posting a prominent notice on the site. Continued use of the service after any update means you accept the revised policy.